Cancellation and Refund Policy

1. Order Cancellation

Customers may cancel an order any time before it is shipped.
To cancel, customers must contact our support team via email or the contact form and provide their Order ID.
If the order has not been dispatched, a full refund will be issued within 3–5 business days.
Once the product is packed and ready for dispatch, cancellation may not be possible.
If the order has already been shipped, cancellation will be treated as a return, and the refund will be processed after the shipment is received back, minus the actual onward shipping cost incurred.

We offer a 15-day return window from the date of delivery for most products, subject to the conditions below:

The product must be in unused, original condition, free from scratches, marks, or signs of handling.
All original packaging, labels, protective films, accessories, manuals, and warranty cards must be returned.
Products that appear used, tampered with, damaged, or incomplete may be rejected or may incur a restocking/refurbishment fee.
Original shipping charges (if applicable) are non-refundable.
Return shipping costs must be borne by the customer unless the item is being returned due to damage, defect, or incorrect delivery.

We offer a 15-day return window from the date of delivery for most products, subject to the conditions below:

For hygiene and safety reasons, the following items are non-returnable, except if delivered in defective or damaged condition:

Wind instruments (flutes, harmonicas, saxophones, etc.)
Microphones
Headphones / earphones
Any personal-use or hygiene-sensitive items
Products involving software activation, digital registration, or warranty activation
Items specifically marked as non-returnable on the product page

These items can only be returned if there is a verified manufacturing defect or transit damage, reported within the stipulated timeframe.

Any transit damage, manufacturing defect, or incorrect product must be reported within 48 hours of delivery.
Customers must provide clear photos/videos showing the issue for verification.
Once validated, we will offer:
- A full refund,
- A replacement, or
- Store credit
Pickup for damaged/defective items will be arranged at no extra cost.

Customer contacts support to initiate a return request with their Order ID and reason for return.
Our team reviews the request and authorizes or declines the return based on policy terms.
Upon approval, customers must ship the product back to us in its original packaging (or secure equivalent packaging).
Products damaged during return transit due to improper packaging will not qualify for refunds.
Once we receive the item, it undergoes quality inspection.
Refunds are processed based on inspection results.

Refunds are issued within 3–5 business days after the returned product passes inspection.
Refunds will be made to the original payment method.
For COD orders (if applicable), refunds may be processed via bank transfer or store credit.

Delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control.
We are not liable for delays caused after dispatch.