Privacy Policy
At Gretex Industries Limited (“Gretex”, “we”, “our”, or “us”), we are committed to protecting the privacy of our customers and users of our website — https://store.gretexindustries.com (the “Site”).
This Privacy Policy (“Privacy Policy”) explains our privacy practices, including:
- What information we collect when you use the Site;
- How such information is used or disclosed; and
- Your rights in relation to our collection and use of your data.
We may modify this Privacy Policy from time to time. Any material changes will be notified by posting updates on the Site. Your continued use of the Site constitutes acceptance of such changes.
WHAT INFORMATION DO WE COLLECT AND WHY?
Transaction Information
We may request personal information on a voluntary basis in certain areas of the Site. However, you will be required to provide personal information when you create an account or make a purchase.
The information collected may include:
Name
Email address
Telephone number
Shipping and billing address
Account login credentials
Order and transaction details
- Information relating to your interests in and use of our products and services
All such information is collected and used in accordance with this Privacy Policy.
Payment Information
Payments made on the Site are processed securely through Razorpay, a third-party payment gateway.
Gretex does not store or process your card details, bank account information, UPI details, or other payment credentials on its servers.
IP Addresses and Cookie Information
Like many websites, the Site logs your IP address and uses cookies and similar technologies.
Cookies are small data files placed on your device that help us:
Recognize your browser
Improve Site functionality
Enhance user experience
If you prefer not to allow cookies, you may disable them via your browser settings. However, some parts of the Site may not function properly as a result.
We may store certain cookie-based information to save your preferences and reduce the need to re-enter information, subject to your consent. IP addresses are generally not linked to personally identifiable information.
Web Beacons and Clear GIFs
The Site may use technologies such as web beacons or clear GIFs to:
Measure Site usage
Monitor the effectiveness of emails or promotions
Deliver cookies in accordance with our Cookie Policy
These technologies do not collect personally identifiable information on their own.
HOW DO WE USE THE INFORMATION WE COLLECT?
In addition to the purposes stated above, we may use collected information to:
Process and fulfil orders
Manage and maintain user accounts
Provide customer support
Customize your experience on the Site
Send order confirmations, shipping updates, and service-related communications
Inform you of promotions, offers, and newsletters (with opt-out options)
Analyze Site performance and consumer interest
Improve products, services, and Site content
Create limited user profiles for personalization purposes
Protect against misuse, abuse, or operational risks
We may share aggregated or anonymized data with service providers for analytical or business improvement purposes.
DISCLOSURE OF INFORMATION
We may disclose personal information to third parties who provide services to Gretex and who agree to maintain confidentiality, including but not limited to:
Payment processing (Razorpay)
Logistics and delivery services (Delhivery)
IT, analytics, and hosting service providers
We do not sell or rent your personal information to other companies for their independent marketing purposes.
Legal & Government Disclosure
We may disclose information where required:
By law, regulation, or legal process
In response to court orders, subpoenas, or governmental requests
To protect our legal rights or comply with regulatory obligations
Business Transfers
In the event of a merger, acquisition, or restructuring, personal information may be transferred as part of the business assets, subject to applicable data protection laws.
YOUR RIGHTS
Access, Correction & Deletion
You have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Certain information may be retained where required by law or for legitimate business purposes.
Requests can be made by contacting us at info@gretexindustries.com.
Opt-Out of Marketing
You may unsubscribe from promotional emails at any time using the link provided in our communications or by contacting us directly.
Service-related communications will continue where necessary.
DATA RETENTION
We retain personal information for as long as necessary to fulfil business, legal, and regulatory requirements.
Users may request deletion of their data, subject to applicable legal obligations.
SECURITY
The Site incorporates reasonable administrative, technical, and physical safeguards to protect the security and integrity of personal information.
Access to personal data is restricted to authorised personnel only. While we take appropriate measures to protect information, no system is completely secure, and we cannot guarantee absolute security.
EXTERNAL LINKS
The Site may contain links to third-party websites. Gretex is not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of those websites before providing personal information.
TERMS AND MODIFICATIONS
By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, you should discontinue use of the Site.
We may update this Privacy Policy periodically. Continued use of the Site following changes constitutes acceptance of the revised policy.
CHILDREN
The Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
CONTACT DETAILS
Gretex Industries Limited
90, Phears Lane, 5th Floor
Kolkata – 700012, India
info@gretexindustries.com