Get in Touch
Contact Us
We're here to help. For queries about your order, return requests, invoices, or any other matter, reach us through the details below. Our team responds on business days (Monday–Saturday, 10:00 AM – 7:00 PM IST).
Registered Office
Gretex Industries Limited
90 Phears Lane, 5th Floor, Kolkata, West Bengal – 700012
Send us a message
Questions about an order, a return, a product or an invoice — write to us and we'll reply by email.
Order Support
For order-related queries — tracking, delivery status, invoice requests, or cancellations — the fastest route is through My Orders in your account. You can view your order status, download your invoice, and raise a return request directly from there.
If you need assistance that isn't available through the account portal, email or call customer care with your Order ID and registered phone number or email.
Grievance Officer
If your complaint has not been resolved to your satisfaction through standard customer care, you may escalate it to our Grievance Officer. As required by the Consumer Protection (E-Commerce) Rules, 2020, all grievances will be acknowledged within 48 hours and resolved within 1 month.
- Name
- Vishal Arora
- Designation
- Director, Gretex Industries Limited
- Phone
- 8420030050
- vishal@gretexindustries.com
- Acknowledgement
- Within 48 hours of receipt
- Resolution
- Within 1 month of receipt
GST & Invoice Queries
All invoices are automatically generated and available for download from My Orders. If you need a revised invoice (e.g. for a different billing name or address), email customer care with your Order ID before dispatch. Post-dispatch invoice revisions are subject to GST regulations.