Terms & Conditions

Gretex Industries Limited (store.gretexindustries.com) is an e-commerce platform owned and operated by Gretex Industries Limited (CIN: L17296WB2009PLC136911), a company incorporated under the Companies Act, 2013, with its registered office at 90 Phears Lane, 5th Floor, Kolkata, West Bengal – 700012. Gretex Industries Limited offers musical instruments and related products for sale and delivery across India.

By accessing or using Gretex Industries Limited — whether by browsing, creating an account, or placing an order — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with the Return & Refund Policy, Shipping Policy, and Privacy Policy, all of which are incorporated herein by reference. If you do not agree to any part of these Terms, please do not use this platform.

Use of Gretex Industries Limited is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Minors (persons under 18 years of age) may not register an account or transact on this platform without the supervision and consent of a parent or legal guardian. By using Gretex Industries Limited, you represent that you are at least 18 years of age or are using it under parental supervision.

To place an order, you must create an account. You agree to provide accurate, complete, and current information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect any unauthorised use of your account.

All prices displayed on Gretex Industries Limited are inclusive of GST (Goods and Services Tax) as mandated by Indian law. The applicable GST component is shown separately on your invoice. Prices are subject to change at any time without prior notice. The price displayed at the time you place your order is the final price for that order and will not be revised after confirmation.

All orders on Gretex Industries Limited are prepaid. Cash on Delivery is not available. Payments are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. Gretex Industries Limited does not store, process, or have access to your card or banking credentials. An order is considered confirmed only upon receipt of successful payment confirmation from the payment gateway. In the event of a payment failure, no order is created and no charge is made to your account.

Gretex Industries Limited reserves the right to cancel any order at its discretion, including in cases of suspected fraud, pricing errors, or stock unavailability, with a full refund to the original payment source.

A GST-compliant tax invoice is issued for every confirmed order. Invoices are generated under the GSTIN of the dispatching warehouse — West Bengal (19AACCH2407H1ZT) or Maharashtra (27AACCH2407H1ZW), as applicable. Invoices are sent to your registered email address and are available for download at any time under My Orders in your account. Duplicate invoices can be downloaded from your account at no charge.

You may request a cancellation before the order has been dispatched, from the order page in My Orders or by contacting customer care. Once an order has been dispatched, cancellation is not possible. Refunds for pre-dispatch cancellations will be processed within 7 working days to the original payment source.

Gretex Industries Limited makes reasonable efforts to ensure that product descriptions, images, and specifications on Gretex Industries Limited are accurate. However, we do not warrant that product descriptions or other content are error-free, complete, or current. Actual product colour may vary slightly from screen representations due to display settings.

You agree not to use Gretex Industries Limited to:

• Place fraudulent orders or provide false information
• Engage in any activity that disrupts or interferes with the platform's operation
• Attempt to gain unauthorised access to any part of the platform
• Resell products purchased on Gretex Industries Limited without prior written permission
• Use automated tools (bots, scrapers) to interact with the platform

All content on Gretex Industries Limited — including product images, descriptions, logos, UI design, and brand assets — is the intellectual property of Gretex Industries Limited or its licensors and is protected under applicable Indian and international law. You may not copy, reproduce, distribute, modify, or commercially exploit any content from Gretex Industries Limited without prior written permission from Gretex Industries Limited.

Gretex Industries Limited is provided on an "as is" and "as available" basis. Gretex Industries Limited makes no warranties, express or implied, regarding the platform's uninterrupted availability, accuracy of listings, or fitness for a particular purpose, to the extent permitted by applicable law.

To the maximum extent permitted by law, Gretex Industries Limited's aggregate liability in connection with any purchase or use of this platform is limited to the invoice value of the product in question. We are not liable for indirect, incidental, special, or consequential damages, including loss of profit or data, arising from the use of or inability to use this platform.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal.

Gretex Industries Limited reserves the right to revise these Terms at any time. The updated Terms will be posted on this page with a revised effective date. Your continued use of Gretex Industries Limited after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.