Frequently Asked Questions

No. Our store is prepaid only. All orders must be paid at the time of placement via Razorpay. Accepted payment modes include UPI, credit cards, debit cards, and net banking.

We accept UPI (PhonePe, GPay, Paytm, etc.), credit cards (Visa, Mastercard, RuPay, Amex), debit cards, and net banking — all processed securely through Razorpay. We never store your card or banking credentials.

Check your registered email's inbox and spam folder. If the confirmation isn't there within 15 minutes of payment, log into My Orders. If the order isn't listed but your bank shows a debit, the payment likely failed after deduction — contact customer care with your bank reference number and we'll investigate within 1 business day. Failed payment amounts are refunded by the payment gateway within 7 working days.

Address corrections may be possible before dispatch — contact customer care immediately with your Order ID. Items, quantities, and variants cannot be modified after an order is placed. You would need to cancel the order (if pre-dispatch) and place a new one.

Yes, before dispatch. Open the order in My Orders and choose Request cancellation, or contact customer care with your Order ID. Once dispatched, cancellation is not possible. Pre-dispatch cancellation refunds are processed within 7 working days to the original payment source.

Once dispatched, you will receive an SMS and email with a tracking link. You can also track your order under My Orders in your account — the tracking link for each shipment is listed there.

We have warehouses in West Bengal and Maharashtra. If your cart contained items stocked at different warehouses, your order is split into two shipments, each dispatched and tracked independently. You will receive separate tracking notifications for each. No additional charge is applied for split shipments.

Metro cities: 3–5 business days from dispatch. Tier 2/3 cities: 5–7 business days. Remote areas: 7–10 business days. Orders are typically dispatched within 1–2 business days of payment confirmation.

Shipping charges apply to all orders. The exact courier rate is calculated at checkout based on your delivery location, item weight, and dimensions, and is shown before you pay.

We ship to all Shiprocket-serviceable pincodes across India. You can check pincode serviceability on the product page before adding to cart. If your pincode is not serviceable, delivery is not currently available to that location.

We accept returns only for items that arrived damaged or if a wrong item was sent. The return request must be raised within 48 hours of delivery through My Orders — you will need to provide clear photographs and an unboxing video. We do not accept returns for change of mind or any other reason.

Refunds are processed after the returned item reaches our warehouse and passes a quality inspection. Once approved, the refund is initiated within 7 working days of inspection and typically reflects in your account shortly after, depending on your bank or payment provider.

The customer pays for return shipping. If the return is confirmed as valid (damaged or wrong item) after inspection, we reimburse the return shipping cost in full — it is added to your refund amount.

Yes. A GST-compliant tax invoice is automatically generated for every order and sent to your registered email. It is also available for download at any time under My Orders in your account.

Yes. All prices displayed on our store include GST. The applicable GST amount is shown separately on your invoice for transparency.

We fulfil orders from warehouses in West Bengal and Maharashtra. The invoice GSTIN reflects the state the order was dispatched from. West Bengal orders show GSTIN 19AACCH2407H1ZT; Maharashtra orders show 27AACCH2407H1ZW. Both are valid for ITC claims.

Log into your account, go to My Orders, open the relevant order, and click Download Invoice. There is no charge for duplicate downloads and no limit on how many times you can download it.

Email vishal@gretexindustries.com with your registered email address and a request to delete your account. Your personal data will be removed within 30 days, subject to GST-mandated retention of transaction records (7 years).

Yes. Payments are processed entirely by Razorpay, a PCI-DSS Level 1 certified payment gateway. We never see, store, or have access to your card number, CVV, or banking credentials.