Shipping Policy

Gretex Industries Limited ships across India to all pincodes serviceable by our logistics partner, Shiprocket. Serviceability is checked in real time on the product page — enter your pincode before adding to cart. If your pincode is not currently serviceable, delivery to that location will not be available at this time.

Shipping charges apply to all orders and are calculated based on delivery location, item weight, and dimensions. The exact courier rate is fetched at checkout and shown before payment is made — there is no minimum order value for shipping and no free-shipping threshold.

Gretex Industries Limited accepts prepaid orders only. Cash on Delivery (COD) is not available on this platform. All payments are processed securely through Razorpay, a PCI-DSS Level 1 compliant payment gateway. Accepted payment modes include UPI, credit cards, debit cards, and net banking.

Orders are processed on business days (Monday to Saturday, excluding public holidays). An order is entered into processing upon receipt of successful payment confirmation. Orders placed after 3:00 PM IST or on non-business days are processed on the next business day.

Orders are typically dispatched within 1–2 business days of payment confirmation, subject to stock availability at the dispatching warehouse. You will receive an email with the AWB (tracking) number once your order has been dispatched, and can track it any time from My Orders.

• Metro cities (Mumbai, Delhi, Kolkata, Chennai, Bangalore, Hyderabad) — 3–5 business days
• Tier 2 & Tier 3 cities — 5–7 business days
• Remote and semi-urban areas — 7–10 business days

These are estimated timelines from dispatch date. Actual delivery may vary due to courier operations, public holidays, natural events, or circumstances beyond our control. Gretex Industries Limited is not liable for delays caused by the courier after dispatch.

Gretex Industries Limited maintains warehouses across West Bengal and Maharashtra. If your cart contains products stocked at different warehouses, your order may be fulfilled as two separate shipments with two different AWB (tracking) numbers. Each shipment will be dispatched independently and may arrive on different dates. You will receive separate dispatch notifications for each shipment. No additional shipping charge is levied for split shipments.

Once dispatched, you will receive a tracking link via SMS and email. You can also track all active shipments by logging into your account and visiting My Orders. For split shipments, each parcel has its own tracking link listed separately.

Please ensure your delivery address is complete and accurate at the time of placing the order, including the correct pincode, landmark, and contact number. Gretex Industries Limited is not responsible for failed deliveries or delays caused by an incorrect or incomplete address provided by the customer. Address changes after order placement are not guaranteed and are subject to dispatch status.

If a delivery attempt fails (customer unavailable, incorrect address, access denied) and the shipment is returned to our warehouse, the customer will be contacted. Re-delivery may be arranged upon request and may be subject to additional shipping charges. If no response is received within 7 days of the RTO (return to origin) notification, the order will be cancelled and refunded to the original payment source. Any deduction will be shown in your refund summary before it is processed.

If your order arrives with visible physical damage, please refer to the Return & Refund Policy and raise a return request within 48 hours of delivery with photographs and your unboxing video.